tkpk11 Privacy Policy
Protecting your personal information is our top priority. This policy clearly describes how we collect, use, and store your information.
1. Introduction and Purpose
tkpk11 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting your personal information. The purpose of this privacy policy is to clearly inform you about what kind of information we collect, why we collect it, and how that information is used.
This policy applies to the tkpk11 website, mobile version, and all associated digital services. You are requested to read this policy carefully before registering an account on our platform, playing games, managing transactions, or using any of our services.
2. Information We Collect
We collect various types of information in order to provide our services. This information may be collected directly from you or through automated technology.
2.1 Directly Collected Information
When you register on our platform or use our services, you are required to provide the following information:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Email address and mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, or bank account details)
- User-chosen password (stored in encrypted form)
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device type
- Browser and operating system information
- Date and time of access to the website
- Cookie and session data
- Gaming activity and transaction history
- Site navigation patterns and click data
3. Purpose of Using Information
tkpk11 uses collected information only for lawful and specific purposes. Our primary purposes are listed below:
- Account Management: For registration, login, and account verification
- Service Delivery: For gaming services, bonus distribution, and transaction processing
- Security: For fraud prevention, account protection, and platform security
- Age Verification: To prevent those under 21 from using the platform
- Customer Support: For resolving your issues and complaints promptly
- Responsible Gaming: For identifying and assisting with potentially problematic gaming behavior
- Improvement and Analytics: For improving service quality and enhancing user experience
- Legal Compliance: For complying with applicable laws and regulations
4. Disclosure of Information and Third Parties
tkpk11 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:
4.1 Service Provider Partners
Selected technology partners and payment processing companies (such as bKash, Nagad, Rocket, or banking partners) that operate our services may access limited necessary information. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose information by court order, government authority request, or applicable law. In such situations, we will disclose only the information that is legally required.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such an event, we will notify you in advance.
5. Data Security Measures
tkpk11 has adopted industry-standard security measures to protect your personal information. The key components of our security framework are:
- SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology
- Password Hashing: Passwords are never stored directly — advanced hashing algorithms are used
- Access Controls: Only authorized personnel can access specific information
- Security Audits: Regular security reviews and tests are conducted
- Firewall Protection: Multiple layers of protection are in place to prevent unauthorized access
- Data Backup: The risk of data loss is reduced through regular backups
However, no transmission of information over the internet is entirely risk-free. We are committed to the highest level of protection, but no organization can guarantee complete security.
6. Cookie Policy
tkpk11's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our site.
6.1 Cookies We Use
- Essential Cookies: Required for maintaining login sessions and core site functionality
- Functionality Cookies: For remembering your preferences and settings
- Analytics Cookies: For monitoring and improving site usage
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the site.
7. Data Retention Period
We retain your information only for as long as it is necessary or legally required. The retention periods for specific types of information are listed below:
| Type of Information | Retention Period |
|---|---|
| Account Information | Up to 5 years after account closure |
| Transaction Records | Up to 7 years as required by law |
| Gaming History | For the duration the account is active and for 2 years after |
| Customer Support Chat Logs | 1 year from the date the issue was resolved |
| Cookie Data | After the session ends or a maximum of 12 months |
8. Your Rights
As a user of our platform, you have the following rights regarding your personal information:
- Right to Access: The right to know what information we hold about you
- Right to Rectification: The right to request correction of inaccurate or incomplete information
- Right to Erasure: The right to request deletion of your information in certain circumstances
- Right to Restrict Processing: The right to request that processing of your information be limited in certain cases
- Right to Data Portability: The right to receive your information in a structured format
- Right to Object: The right to object to the use of your information for specific purposes
To exercise these rights, please contact our support team via live chat or email.
9. Protection of Minors
tkpk11 provides services only to those aged 21 or above. We actively prevent minors (those under 21) from using our platform.
We do not knowingly collect personal information from minors. If we receive evidence that a minor has created an account, we will immediately close that account and delete the associated information.
10. Third-Party Links
Our platform may have connections to third-party payment gateways or services. These third parties have their own privacy policies, for which tkpk11 is not responsible. We recommend that you read the relevant third party's policies carefully.
11. International Data Transfers
Our servers and service infrastructure may be located in various countries. Your information may be transferred outside Bangladesh, but in the case of such transfers, we will ensure that appropriate protection measures are in place and that your information remains protected in accordance with the terms of this policy.
12. Policy Changes
tkpk11 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.
The "Last Updated" date shown at the top of the page always reflects the date of the most recent revision to the policy.
13. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
24/7 Live Chat — Get instant support from any page on the site
Email: [email protected]
Our privacy team will review your message and respond as soon as possible. For more information, visit our FAQ page and Terms and Conditions.